Terms & Conditions Agreement

Vacation Rentals Terms and Conditions Agreement

 

Between Guest(s) and SHATTO RENTALS, Inc.

Please read this Rental Agreement and Policies before you begin your vacation. Any money received by SHATTO RENTALS, INC, Inc. for occupancy of Rental Property indicates the acceptance of the terms of the Rental Agreement in full.

All policies are strictly enforced.  It is the responsibility of all guests (and members of entire party) to be familiar with all policies pertaining to the rental. The cancellation policies are in effect at the time the reservation is made (please see cancellation policy below).  Restrictions: All SHATTO RENTALS, INC properties are all non-smoking. Certain and specific SHATTO RENTALS, INC properties will allow pets (see pet policy) if it is a qualifying pet property.  Please refer to the specific property for policy.

As part of our effort to help you relax and enjoy your stay, we have partnered with Safely.com to provide you with the below protection. The cost of this protection has been included in your rental rate and fees and covers you for accidental damages during your stay.

The SafelyStay, Inc. Trust and Safety Fee includes up to $5,000 of coverage for accidental contents damage and for accidental property damage coverage. Complete terms regarding the Trust and Safety coverage can be found at http://safely.com/terms. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least 60 days prior to the arrival date. Any deductible or minimum claim amount will be the responsibility of the Guest and Shatto Rentals will process using the form of payment on file for Guest.

RENTAL AGREEMENT AND POLICIES

In consideration of the rent received and the mutual promises contained herein, the Owner of above Rental Property, through SHATTO RENTALS, Inc, his/her Agent, does hereby lease and rent to Guest such Rental Property under the following terms & conditions.

  1. Policies: Guest hereby certifies that he/she has received and read the Rental Agreement and Policies listed below. Guest further agrees to abide by all the rules and regulations contained herein related to rental of the Rental Property listed above.
  2. Initial Payment/Advanced Deposit: These Terms & Conditions are part of the Vacation Rental Agreement and are considered FULLY ACCEPTED AND CONFIRMED BY GUEST(S), upon the processing of initial payment and 100% of the security Deposits are due at the time of making your booking. Guest understands that advance rental payments paid by Guest in advance of taking possession of the premises may be disbursed to Owner, SHATTO RENTALS, INC, or third parties shortly after its receipt by SHATTO RENTALS, INC and Guest does hereby expressly agree and consent to early disbursement of the advance rental payment. All rents paid may be deposited in an interest-bearing account with all proceeds of such interest payable to SHATTO RENTALS, INC.
  3. Methods of Payment: For your convenience, SHATTO RENTALS, INC offers many payments options to choose from. We accept Checks (on approved basis only), Visa – Master Card -AMEX, Wires, Venmo, and Paypal. All returned checks or eCheck/ACH payments resulting in non-sufficient funds (NSF) will be charged a $35.00 fee. SHATTO RENTALS, INC will not re-deposit any returned checks and may not accept eCheck/ACH payments from guests whose original payment resulted in non-sufficient funds (NSF) or if payment date is within seven (7) business days of guest’s check in date.
  4. Credit Card: Guest is required to provide a credit card number as a guarantee at the time of making their reservation. A minimum charge of $1 or 1% of the cost of the reservation total, whichever is lower, will be required to ensure the validity of the card provided if another payment method is preferred. Guest agrees to pay all rent and/or any outstanding long distance phone or pay cable charges, accept all terms of the lease agreement and accept all liability for any damage beyond the normal wear and tear (or Damage Waiver Plan: https://www.vacationrentalinsurance.com/) during the term of the lease with SHATTO RENTALS, INC. Guest understands that these costs will be charged to the credit card or other methods of payment on file and that all sales and payments are final.
  5. Last Minute Reservation: The full payment is required at the time of booking for all reservations made within 60 days from arrival. Cancellations for last minute reservations will be treated the same as all other cancellations.
  6. Damage Waiver Fee, Damages & Missing Items: Guests are responsible for the property, its contents, and themselves during occupancy. A refundable deposit fee is required for some reservations.  A Damage Waiver Fee is required for Guests purchase (https://www.safely.com/) that may possibly be relieved of the cost of such damage if and only if the guest acknowledges the damage in writing to SHATTO RENTALS, INC and/or the insurance underwriters as required. The Damage Waiver Fee does not cover intentional or unreported damage, theft, unintentional and incidental damage exceeding the amount of coverage purchased or any damage or flea infestation caused by a pet, unauthorized pets, excessive pet hairs, property damage, extensive cleaning required at check-out, smoking in non-smoking units, exceeding occupancy or parking limits, and any other mentioned charges/policies in SHATTO RENTALS, INC’s Rental Agreement and Policies.   SHATTO RENTALS, INC reserves the right to charge Guest’s credit card in the event of the above listed exclusions.  Guest will be notified of any damage/costs in writing.  Guest assumes full responsibility for any items damaged due to misuse or negligence or action on Guest’s part, except in the case of the normal wear and tear reported to SHATTO RENTALS, INC within 24 hours of check-in, and for any items found to be missing.  Violation of any condition of the terms of the SHATTO RENTALS, INC Rental Agreement voids the Damage Deposit Waiver plan.
  7. No Smoking: No Smoking is allowed inside the Rental Property. SHATTO RENTALS, INC reserves the right to charge a $250 fee to the credit card on file should smoking occur inside property during your stay. Smoking on outdoor patios is usually permitted. Ask upon reserving unit or refer to rules posted in individual unit for designated smoking areas. Any Guest smoking in a non-smoking property will subject entire group to expedited eviction with no refund of any kind.  In addition to the smoking fee, any damages as a result of smoking (i.e. burns, deodorizing or additional housekeeping required, etc.) will be charged To the credit card on file or withheld from Security Deposit.
  8. Check-In: Check-in time begins at 4:00 pm (PST). Due to SHATTO RENTALS, INC’s high quality standards and high business levels occasional check-in delays may occur during times of heavy departure or due to circumstances outside of our control. No credits or refunds will be issued for reasonable delays.  SHATTO RENTALS, INC staff will assist you during these times to make you as comfortable as possible.  If you plan to arrive later than 8:00 pm, please call at least 24 hours in advance to make arrangements.
  9. Early Arrival & Early Check-In Fee: SHATTO RENTALS, INC offers an Early Check-in or Late Check-Out on a limited basis at an additional fee of $75/hour; not all properties are available for early check-in. Keep in mind that it is difficult to service every Rental Property between 12:00 pm and 4:00pm, especially during Peak Season. If you have not requested and paid for an approved Early Check-In / Late Check-Out, normal check-in/out times apply.  Requests must be made and approved by SHATTO RENTALS, INC a minimum of 7 days prior to your arrival date. Early check- in cannot be guaranteed until the day before arrival in most cases.  Earliest check in time permitted is 2:00 pm (PST) if available.
  10. Check-Out: Check-out time is 12:00 pm (PST). We must strictly follow designated check-out times in order to prepare unit for the next guests; the times are not flexible and overstaying check-out time may result in additional rent in the amount of $50.00 per half hour. We recommend that all guests review the departure and check-out procedures listed below.  If anything is damaged or not working in the home, please report immediately.
  11. Departure & Check-Out Procedures: Your assistance by timely checking out and following Check-Out Procedures is greatly appreciated. SHATTO RENTALS, INC property inspectors will inspect after Guest departure to ensure that the Rental Property is in good order, tidy, and damage-free. If during the inspection, inspectors find the Rental Property to be left in an excessively unclean condition, or if the Check-Out procedures, pet or other policies were not followed, SHATTO RENTALS, INC reserves the right to charge a minimum amount of $50.00 to the credit card(s) that was used to process this reservation.

 

Please complete the following Check-Out Procedures to avoid additional charges upon departure:

Leave property tidy and in order.

Return all furniture to where it was found.

All soiled dishes are to be placed in dishwasher and the dishwasher must be started.

All soiled linens are to be placed in washer and started.

Remove all food and trash from the property and dispose of properly.

Take out all trash to outside trashcan or place in trash chute (if applicable).

Leave bedspreads on the beds; they are laundered separately.

Turn off all lights heat to 68 degrees.

Close Blinds/curtains and lock all outside doors and windows.

Place all TV/DVD or other appliance remotes next to their appliance. Log out of any accounts used.

Place garage remote(s) on kitchen counter (if applicable).

Place all Garage Remote and Garage Key on kitchen counter (if applicable).

Text Property Manager once you have left the property. 831-402-8587.

 

60 days BEFORE Arrival Date:

Upon booking, guest pays 100% of rent, security deposit (if applicable), damage Insurance, and cleaning fees.

If Guest cancels booking any time before the 60th day before arrival date:

  1. The 100% of rental amount will be refunded less the credit card processing fees.
  2. A marketing fee of 10% of the rental amount paid.
  3. Security Deposits and/or Damage Insurance fees will be refunded if cancelled.

60 Days AFTER Arrival Date:

If Cancellation is within the 60 days of Arrival Date no refunds are given.

NOTE: SHATTO RENTALS, INC reserves the right, if for any reason the property becomes unavailable before the Date of Arrival due to unfortunate circumstances outside of Owner or Agent’s control. For example, Agent and Owner shall not be liable for unfavorable weather, acts of God, Owner breaking contract with SHATTO RENTALS, INC, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players. We will try to find another date that works for you or another property that is comparable in size and rental amount for you to rent.  If no rental or alternative dates can be made, we will refund all monies received.

If Guest purchased CSA Travel Protection, Guest may qualify for coverage reimbursement(s).  Stipulations are pending per CSA Policy.

  1. Evacuation: If a mandatory evacuation order is issued by local county officials for the occupants of the county/area in which your property is located during the dates of your stay, Guest(s) may qualify for a refund, but only for the nights that you un-able to occupy the accommodation due to the mandatory evacuation order. If you choose not to occupy the property prior to the order or if you choose to leave in the event of a voluntary evacuation, no refunds will be given.
  2. Rental Properties Are For Family Vacations Only: SHATTO RENTALS, INC happily rents to families and adults over the age of 25 years old. SHATTO RENTALS, INC may approve at the time of reservation and at our discretion to rent to groups, but 1) you must disclose at the time of reservation that you are a non-family group and 2) the majority of the group members must be at least 25 years of age. SHATTO RENTALS, INC will not enter into a Rental Agreement with anyone under the age of 25. Be honest! The best way to avoid problems during your stay is to be up front when making the reservation.  Any such misrepresentation including, but not limited to, overcrowding, exceeding parking capacity, or sub-letting of Rental Property will result in both the forfeiture of all monies paid (including all fees) and immediate, expedited eviction.  In addition, if SHATTO RENTALS, INC discovers any undeclared parties or groups. Guest will be billed additional fees. SHATTO RENTALS, INC will bill the guest credit card a minimum fee of 1 nights rent and any damages or additional housekeeping charges. SHATTO RENTALS, INC reserves the right to charge the credit card on file $150 per incident for items such as, but not limited to, neighborhood complaint calls, calls made to the police, complaint calls to SHATTO RENTALS, INC after hours emergency number, or any noise, nuisance, party or other complaint made because of the guest and/or members of their party. SHATTO RENTALS, INC HAS A ZERO TOLERANCE POLICY FOR ROWDY GROUPS. PLEASE BE A GOOD NEIGHBOR!
  3. Maximum Occupancy & Parking Capacity: SHATTO RENTALS, INC has set and published occupancy & parking limits for every unit and strictly enforces these limits. The Maximum Occupancy is determined by the bedding provided in the Rental Property and/or the limit set by SHATTO RENTALS, INC and the Owner of the Rental Property. The parking capacity and the number of parking spaces and/or parking passes available is determined by the number of available off-street parking spaces available at a specific property and/or the number of parking spaces assigned to the unit as determined by the specific resort or community. Guest vehicles exceeding parking capacity or improperly parked are subject to tow solely at owner’s expense.

Our communities are designed for the pleasure of people.  Automobiles are welcome, but the roads belong to pedestrians first.  Once you are here you will find that at most of our rental locations the beach, pool, restaurants and even shopping is a pleasant stroll away.  Please call prior to arrival for assistance with RV, trailer and boat parking as they are not allowed at our properties. Golf carts (street legal) are allowed at some properties; however, a proper parking space must be designated.

The property listing and/or guest portal/mobile app states the maximum occupancy and parking capacity for your Rental Property; if you need to rent a second property to accommodate your group, or if your family will exceed the occupancy limit, please notify SHATTO RENTALS, INC so we can accommodate your needs (this includes children 3 and over).  SHATTO RENTALS, INC and Property Owner must approve any additional guests that may be considered as occupying the property and additional charges will be required – a minimum of $50.00 per person per night due to the additional cleaning costs and potential damages.  Eviction is possible in cases where guests were not approved and/or where safety or fire code could be an issue.

Absolutely no house parties, events, receptions, kegs, or overcrowding permitted.  We strongly advise you to not jeopardize your family and friends’ vacation by overcrowding or noise violations.  SHATTO RENTALS, INC may represent properties which will allow a small family gathering, however, such gatherings must be approved prior to arrival and require an additional fee.  Please consult a SHATTO RENTALS, INC representative further information and availability.

  1. Right of Entry: Guest agrees that the SHATTO RENTALS, INC Agents reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, deliver household items, or have a scheduled service carried out to make such repairs, alterations or improvements thereto as Agent may deem appropriate, or to show property to prospective purchasers. Please note that if this Rental Property is currently on the market for sale, SHATTO RENTALS, INC will make every effort not to show the Property during your stay. In the event that an agent needs to schedule a showing, or enter the property for reasons listed above, whenever possible SHATTO RENTALS, INC and/or Owner will attempt to provide Guest with a minimum of 3 hours advance notice and attempt to perform services between 9 am and 6 pm, 7 days a week.
  2. Expedited Eviction: A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) rental period. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit (where applicable). If the rental period created here under is for 30 days or less, the expedited eviction procedures set forth in the Cabins Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (i) hold over in possession after Guest(s) rental period has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) rental period; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.
  3. SHATTO RENTALS, INC Reserves: The Right To Refuse Service To Anyone: All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.
  4. Violating Agreement: If Guest violates any of the conditions of SHATTO RENTALS, INC Rental Policies or SHATTO RENTALS, INC Rental Agreement; SHATTO RENTALS, INC may terminate this Agreement and enter Premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents and security deposits.
  5. Firearms & Fireworks: The use of firearms and fireworks is strictly prohibited at all SHATTO RENTALS, INC properties.
  6. Alcoholic Beverages: No drinking of alcoholic beverages by persons under the legal age of twenty-one (21) is allowed. Should Guest(s) or guest of Guest(s) be arrested for underage drinking at the rental unit property or should Agent(s) observe a Guest(s) under the age of 21 drinking alcoholic beverages, this rental agreement may be terminated and the Guests evicted at the option of the Agent(s). Kegs are not permitted on any property.  Illegal drug use is strictly prohibited.
  7. Handicap Friendly Properties: Some of our Properties are ground floor level or equipped with elevators and/or ramps. Please refer to property description for details. Due to the age and design of most of our properties, we cannot guarantee complete ADA compliance for any of our properties, but we will be glad to assist you with finding a unit that best suits your needs.
  8. Furnishings: All of SHATTO RENTALS, INC’s Rental Properties are privately owned and individually furnished. Their descriptions were accurate at the time of printing or posting of any advertising, but subsequent renovations by the Owner may result in changes. SHATTO RENTALS, INC is not responsible for property changes made by the Owners, or for any conditions in the property beyond our control upon your arrival. When you arrive at your Rental Property, it should be clean and ready for occupancy. If SHATTO RENTALS, INC does not hear from you within 1 hour from check in, or by 12 pm the following morning (if a late-night arrival), we presume that the property was found in satisfactory condition.  We ask that guests do not move furniture or accessories within the property or transfer items from one property to another; and never move interior furniture outdoors.  Certain areas in each rental property are locked for the OWNER’S personal storage and are not included in this rental.
  9. Listings & Properties: Guest is responsible for reviewing the property description, photos, location, and amenities listing online for this property to confirm that it will meet the needs of your group. Information regarding individual listings is believed accurate but cannot be guaranteed. We have made every effort to ensure that all the information on Agent(s) website(s) is current and accurate.  The possibility of errors and omissions exists.  We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation.  Rates for holidays, special events, and weekends may be higher.  Rates do not include tax and are subject to change.  Rates, furnishings, amenities, fees, and taxes are subject to change without notice.  A SHATTO RENTALS, INC Guest Services representative is happy to answer any questions regarding property details. Information regarding individual listings is believed accurate but cannot be guaranteed.
  10. Property Showings: Due to liability issues, we are unable to provide prospective renters with keys to preview properties. Photos are available online and our Representatives are happy to answer questions regarding property details. Appointments can be made for an Agent of SHATTO RENTALS, INC to show vacant properties before rental.
  11. Substitute of Accommodations & Availability: Occasionally, a property which has been reserved will not be available for reasons beyond our control. When that happens, SHATTO RENTALS, INC reserves the right to substitute comparable accommodations. If comparable accommodations are not available, you will have the option of selecting from our available properties at the published rate or receiving a complete refund of your reservation deposit and/or booking.
  12. Construction near Your Property: SHATTO RENTALS, INC represents growing communities and there is a chance that your unit may be near some construction. Noise and altered views due to construction are beyond our control. If noise is excessive, you may notify SHATTO RENTALS, INC and we can attempt to contact the contractor/builder. Refunds, discounts, substitutions, or cancellations cannot be made due to nearby construction.  In the event that your unit becomes unavailable due to construction, SHATTO RENTALS, INC will make every attempt to substitute accommodations in a comparable property.
  13. Refunds, Breakdowns & Maintenance: The Rental Agreement is legally binding agreement between Guest, SHATTO RENTALS, INC and the Property Owner. Your reservation and Accepted Rental Agreement bind you to a specific home for a specific period of time. There should be no expectation of refunds, discounts or relocation because you are disappointed with the property you have rented or in the event that something associated with the property is not working to your satisfaction.  Unlike a hotel, we cannot relocate you without specific authorization from the Property Owner.  Each of the Property Owners makes every attempt to keep their property and its equipment in good working order.  All appliances will be checked and should be in working order at the time of your arrival to this rental property.  SHATTO RENTALS, INC cannot guarantee against mechanical problems that may arise, nor can SHATTO RENTALS, INC control the amount of time repair service calls may take.

Please report any problems, breakdowns, or damages as soon as possible to SHATTO RENTALS, INC during regular business hours. In the case of an after-hour’s emergency, please follow instructions in the Emergency clause below.  SHATTO RENTALS, INC will make every attempt to correct any problem that arises during your say in a timely manner. SHATTO RENTALS, INC cannot guarantee against breakdowns.  There will be no rate adjustments or refunds for mechanical failure of nonessential items such as, but not limited to, air conditioner, TV, dishwasher, washer, dryer, refrigerator, ice maker, freezer, dishwasher, stove, oven microwave, A/C unit, hot water heater, garbage disposal as well as pool/spa heater, pool/spa pump, telephone, toilet(s), TV, clock or radio, fireplace, grill, elevator, and other appliances, Golf Cars or luxury items.  Service interruptions and outages can occur for water, electric, internet, telephone or cable.  Any breakdowns will be repaired as quickly as possible during our normal business hours. In addition, refunds cannot be given for minor water leaks or inclement weather conditions.

SHATTO RENTALS, INC has described all properties, their furnishings, locations, and amenities as accurately as possible based upon the information received from the homeowner.  Sometimes an owner will remodel or redecorate a property after the information has been published, therefore, there may be some discrepancies.  No refunds or rate adjustments whatsoever will be made for mechanical failures such as, but not limited to air conditioning, heating, television, or appliances that occur during your stay.  SHATTO RENTALS, INC is not responsible for intrusion of pests including insects, rodents, flies, or other pests as well as weather conditions, road conditions, power outages, acts of God, beach closures or any other activity, event, construction or condition beyond its control.

If upon check-in and within the first two (2) hours of occupancy, you discover and report an item found to be not working such as an air conditioner, heater, appliance, major plumbing, electrical, internet services, cable TV service, fireplace, or other common household items, we will make arrangements to have the item fixed and a maximum one (1) time refund of $50.00 will be credited to your stay for the inconvenience.

  1. Emergency Calls: Check your Welcome Book for instructions. For after hour’s emergencies (fire, water, electrical or lock out) call the SHATTO RENTALS, INC office line and follow emergency instructions. A SHATTO RENTALS, INC staff member or representative will return your call as soon as possible. Non-emergency calls should be made during normal business hours. After hour non-emergency reports may be charged a fee.
  2. Appliances/Air Conditioners (A/C): Basic appliances; refer to Property description for individual unit. No full or partial refunds will be issued for A/C unit or appliance mechanical failure. Once SHATTO RENTALS, INC is notified of any mechanical problems, we will make every effort to have repaired as quickly as possible. Please follow all air conditioning instructions posted in the property.  Windows and doors need to remain shut while the air conditioning is on inside the home.  Having windows and doors open may cause the A/C unit to freeze up and a service call will be incurred.  Any charges incurred will be passed on to the guest.
  3. Television/DVD: All of our properties are equipped with at least one television with basic cable. If a VCR or DVD is provided, it will be noted in the Property description. SHATTO RENTALS, INC cannot guarantee against service problems of equipment, cable reception, programs, channels, or events.  No refunds will be given for televisions or DVDs under repair, or for temporary loss of cable.  SHATTO RENTALS, INC will make every effort to have repairs made as soon as we are notified. Properties with multiple TVs, DVDs, or VCRs will not be provided with a loaner.  All properties are privately owned and have different subscription packages for cable and/or satellite.